Glass.AI AI Adoption Tracker - September 2026

AI Adoption in Practice: Signals from the Business Web

A monthly digest tracking how organisations are adopting AI across industries and geographies.

This month

Organisations are putting AI to work across an increasingly broad range of operational and business activities: from product development and retail operations to insurance, government services and education. The examples also show investment in the leadership, workforce capability and governance needed to support adoption at scale.

Jump to:

Consumer Goods and Services

Energy and Environment

Financial Services

Healthcare and Scientific

Industrial and Agriculture

Leisure and Hospitality

Non Profit and Education

Professional Services

Real Estate and Construction

Supply Chain and Transport

Consumer Goods and Services

Kerry Group uses AI to accelerate product innovation
Kerry Group · Ireland
The result is KerryKalaido, a tool built within Microsoft Teams that generates a full product concept (including its name, flavour strategy and business case) from consumer insights in seconds. Users can iterate in real-time, narrowing hundreds of directions down to two or three before handing them to Kerry’s labs to build physical prototypes.
Evidence: Enterprise Ireland Case Study → AI Application: Product & Innovation
Tesco adopts Simbe's AI robots to monitor store shelves
Tesco · UK
Tally detects 10X more out-of-stocks than manual audits and is 23% more accurate than fixed camera-only solutions and 15% more accurate than mobile phone-only solutions. The technology supports daily enterprise operations. Simbe’s computer-vision platform delivers 99%+ SKU-level and shelf label identification accuracy, while continuously adapting to new products, packaging and store environments.
Evidence: IGD Sector Research → AI Application: Robotics & Physical AI
Dunelm launches an AI-powered shopping agent
Dunelm · UK
Dunelm, the UK’s leading homewares retailer, has launched ‘Ask Dunelm’, a new AI-powered shopping assistant designed to help customers discover products, styles and inspiration through natural conversation.
Evidence: Dunelm Company News → AI Application: Customer Experience
Dabur embeds AI across core business operations
Dabur India · India
The initiative will use advanced analytics and AI to identify revenue growth and cost-optimization opportunities, improve supply chain responsiveness and strengthen end-to-end visibility across finance, procurement, marketing and sales.
Evidence: Accenture Company News → AI Application: Supply Chain & Logistics
Salling Group uses AI to improve everyday retail
Salling Group · Denmark
Salling Group is using SAP solutions and AI to modernize its retail operations end-to-end, with a clear emphasis on customer experience, employee productivity, and supply chain excellence—while ensuring new technologies deliver tangible business outcomes.
Evidence: SAP Company News → AI Application: Customer Experience

Energy and Environment

Fortescue builds workforce capability through AI training
Fortescue · Australia
The AI Capability Facilitator will build practical AI capability across Fortescue by delivering engaging, hands-on learning experiences for team members with different roles, levels of confidence and AI capability.
Evidence: Fortescue Job Listing → AI Application: Workforce & HR
Eco Wave Power uses AI to optimise wave energy
Eco Wave Power · Israel
Onshore wave energy technology company Eco Wave Power Global AB has announced that its wholly owned US subsidiary, Eco Wave Power US, has entered into an agreement with Germany-based AI engineering GmbH to develop a physics- and data-driven Digital Twin platform for Eco Wave Power's proprietary wave energy technology.
Evidence: Renewable Energy Magazine Sector News → AI Application: Product & Innovation

Financial Services

Munich RE hires an enterprise role focusing on scaling data and AI
Munich RE · Germany
We are seeking a Data and AI Enterprise Architect with deep expertise in Data, Analytics, and Artificial Intelligence (AI) to join the IT Enterprise Architecture organization. This role is accountable for proactively leading data, analytics, and AIdriven technology transformation initiatives and enabling measurable business outcomes across the enterprise.
Evidence: Think Architecture Jobs Job Listing → AI Application: AI Strategy & Transformation
Standard Chartered uses AI to streamline employee onboarding
Standard Chartered · Singapore
Standard Chartered has redesigned its colleague onboarding process by mapping each step and determining where human judgement was required and where technology could add value. The bank expects the changes to reduce onboarding effort for hiring managers by 35% and generate about 20% productivity gains across HR teams.
Evidence: Singapore Business Review Sector News → AI Application: Workforce & HR
Deutsche Bank hires to scale AI adoption in research
Deutsche Bank · UK
The Research Division is actively investing in Artificial Intelligence (AI) to enhance its analytical capabilities and deliver cutting-edge insights to clients This role is needed to support the strategic adoption and implementation of AI across our research functions
Evidence: beBee Job Listing → AI Application: Research & Analysis
Clearlake partners with OpenAI to scale AI adoption
Clearlake Capital Group · US
Portfolio companies will benefit from access to OpenAI’s leading AI technologies alongside Clearlake AI Labs, the Firm’s dedicated in-house team focused on supporting management teams to evaluate AI opportunities, prioritize use cases, make build-versus-buy decisions, and accelerate implementation across products, operations, and customer-facing functions.
Evidence: ClearLake Company News → AI Application: AI Strategy & Transformation
Simpego uses AI to automate insurance claims processing
Simpego · Switzerland
Simpego and AWS Advanced Partner copebit built a fully serverless, generative AI-first extraction pipeline using Amazon Bedrock. By using Anthropic’s Claude Opus model, they transitioned from traditional optical character recognition (OCR) with rigid templates to a flexible, intelligent extraction strategy.
Evidence: AWS Company News → AI Application: Operations & Automation

Ofgem hires to drive data and AI adoption
Ofgem · UK
Ofgem has a vital role in the UKs energy system, protecting consumers and helping to enable a more secure,fair and sustainable energy future. As the organisation continues to evolve, our newly designed Digital, Data and Security Services(DDSS) team will be critical to how Ofgem modernises its services, strengthens its platforms and supports wider government priorities.
Evidence: Vercida Job Listing → AI Application: AI Strategy & Transformation
USPTO adopts AI to accelerate patent and trademark processing
U.S. Patent and Trademark Office · US
The agency rolled out a suite of AI tools aimed at specific bottlenecks in its process, including a new trademark classification tool that automates portions of application pre-processing that once was measured in months. The USPTO also created an internal generative AI assistant, known as SCOUT, for use by its examining attorneys only after governance guardrails were established.
Evidence: Reuters Thought Leadership → AI Application: Customer Experience

Healthcare and Scientific

Mandaya Royal Hospital uses AI for clinical decision support
Mandaya Royal Hospital Puri · Indonesia
In 2026, the hospital marked another technological milestone by becoming the first in Indonesia – and in the Southeast Asia region – to adopt UpToDate clinical decision support (CDS) with UpToDate Expert AI, a generative AI-powered layer on top of the rigorously reviewed UpToDate clinical interpretations trusted by 3 million healthcare professionals worldwide.
Evidence: Wolters Kluwer Company News → AI Application: Operations & Automation
Northeast OB/GYN uses AI to automate front-desk operations
Northeast OB/GYN · UK
The practice implemented Prosper as an AI-powered front desk solution that automates scheduling, cancellations, benefits verification, and waitlist management, while routing complex cases to staff. After a phased rollout, the system quickly became integrated into daily operations, handling all incoming calls and resolving about 50% without human involvement.
Evidence: AI Multiple Sector Research → AI Application: Operations & Automation
ORNL uses AI to steer scientific experiments
Oak Ridge National Laboratory · US
Researchers at the Department of Energy’s Oak Ridge National Laboratory and the University of Tennessee, Knoxville, took another step toward the autonomous, or self-driving, research laboratory of the future in a study that used artificial intelligence to guide data collection in real time.
Evidence: ORNL Company News → AI Application: Research & Analysis
Northeastern researchers use AI to run X-ray experiments
SLAC National Accelerator Laboratory · US
Northeastern University scientist Arun Bansil and his team present the AI X-ray scientist — an agentic model capable of setting up experiments and running them. Most importantly, it’s able to adapt its approach on the fly and change course when necessary.
Evidence: Northeastern Global News General News → AI Application: Research & Analysis
Novo Nordisk uses AI to improve clinical trials
Novo Nordisk · US
H1 today announced a new partnership with Novo Nordisk to improve clinical development in the age of AI. The partnership aims to develop proprietary AI-ready data and AI-powered clinical development workflows to further help Novo Nordisk speed up the path from discovery to approval and make its clinical trial operations more efficient.
Evidence: H1 Company News → AI Application: Research & Analysis

Industrial and Agriculture

GE Vernova applies AI to gas turbine design
GE Vernova · US
The Gas Turbine Engineering AI team is the primary connection between the module Design engineers and delivering efficient, high productivity and leading technology projects for the GEV business. You will bring a new level of execution to the Gas Turbine engineering team to deliver on critical AI projects as well as focusing on growing the technical skillset of the organization.
Evidence: GE Vernova Job Listing → AI Application: Engineering & Manufacturing
Schaeffler trains AI-powered humanoid robots for factories
Schaeffler · Germany
Hexagon Robotics and Schaeffler today announced the next milestone in their strategic collaboration as AEON enters Schaeffler's Humanoid Gym in Germany, marking the next step towards the planned deployment of at least 1,000 AEON humanoids in the coming years. The Humanoid Gym provides a Train–Validate–Deploy model in a dedicated industrial environment.
Evidence: Hexagon Company News → AI Application: Robotics & Physical AI

Leisure and Hospitality

Johnstown Collection uses AI to automate hotel reporting
The Johnstown Collection · Ireland
A daily reporting process is estimated to return around 1.5 hours of team capacity across two properties. Some live questions move from multiple reports and 30 to 45 minutes of work to an answer in seconds or minutes. Recurring controls apply the same logic consistently and surface exceptions before they disappear into manual trackers.
Evidence: Otel AI Company News → AI Application: Operations & Automation
B&M hires AI leaders to accelerate adoption
B&M · UK
B&M has announced that it plans to step up its investment in AI and data, particularly targeting how it makes decisions and runs the business. The company is recruiting for a new head of data and AI, who will be tasked with building and scaling its data, analytics and artificial intelligence capabilities across the group.
Evidence: Retail Gazette Sector News → AI Application: AI Strategy & Transformation
Ryanair expands AI across airline operations
Ryanair · UK
Ryanair (RYA.I) said on Wednesday it would deploy Google's Gemini AI tools and DeepMind models across its operations under a new five-year cloud partnership, using the technology to ‌help manage crew scheduling and make operational decisions.
Evidence: Thomson Reuters Institute General News → AI Application: Workforce & HR
Tottenham Hotspur deploys AI across stadium operations
Tottenham Hotspur · UK
Traditional video surveillance has been central to security, but its effectiveness often depends on human operators managing numerous video feeds. AI-powered surveillance systems have transformed this process by focusing operators on genuine threats, such as suspicious activity or crowd congestion.
Evidence: Source Security Sector News → AI Application: Operations & Automation

Logitech embeds an AI board advisor into leadership workflows
Logitech · Switzerland
Eric shared a specific example from inside Logitech, how AI got woven into one of their most high-stakes processes, not as an option, but as an expectation. And the shift in outcomes wasn't really about the technology. It was about where in the workflow it showed up.
Evidence: LinkedIn Social (Opinion) → AI Application: AI Strategy & Transformation
WPP uses AI to optimise marketing campaigns
WPP · UK
WPP partnered with Google Cloud to construct a unified data backbone and custom platform engineering path. Now, by standardizing its serverless compute patterns and data processing workflows, WPP is able to securely deploy targeted marketing campaigns in days instead of months.
Evidence: Google Cloud Company News → AI Application: Marketing & Sales
New York Post launches AI-powered personalised news
New York Post · US
New York Post Media Group is launching a custom AI chatbot as part of a broader AI-powered personalized news experience called Hamilton, executives tell Axios. The tools are meant to help readers discover more content and get more personalized and optimized recommendations, said Ariscielle Novicio, chief technology officer and senior vice president of product and digital strategy.
Evidence: Axios General News → AI Application: Customer Experience
Mediahuis uses AI to automate first-line reporting
Mediahuis · Netherlands
Mediahuis had already built a small but growing list of AI use cases and established an internal network to support internal AI queries and share AI experience of different tools and applications and best practice.
Evidence: In Publishing Sector News → AI Application: AI Strategy & Transformation

Non Profit and Education

Inspired Edge uses AI to personalise primary learning
Inspired Edge Group · UK
In the mornings, pupils will work from the curriculum, which includes English, maths, science, computing and languages, but on AI-powered adaptive learning platforms while being guided by teachers. These learning platforms allow for a personalised education model – teachers will adapt them according to how quickly students master skills, rather than be led by their age.
Evidence: The Standard General News → AI Application: Product & Innovation
Assam schools adopt AI for personalised learning
Government of Assam · India
Assam has signed six partnerships intended to bring artificial intelligence, teacher training, reading assessment, personalised learning and student outreach into its government-school system. It combines teacher development, digital identities, multilingual tools, oral-reading assessment, foundational learning and efforts to return out-of-school adolescents—especially girls—to education.
Evidence: Lapaas Voice Sector News → AI Application: Product & Innovation
FoodCloud uses AI across everyday operational tasks
FoodCloud · Ireland
How FoodCloud’s purpose-first approach helped non-technical teams discover everyday uses for AI. 15 AI champions across different departments. 400+ charity feedback responses analysed each month. 100+ volunteers supported through an AI-assisted scheduling system.
Evidence: Enterprise Ireland Case Study → AI Application: Workforce & HR

Professional Services

Cab Engine uses AI to speed paid-media analysis
Cab Engine · UK
Cab Engine uses GoMarble to interrogate multiple signals, ask follow-up questions, and turn the result into recommendations the team can review and act on.
Evidence: GoMarble Company News → AI Application: Marketing & Sales
Certis scales robotics across frontline operations
Certis · Singapore
Certis has entered a strategic partnership with SUPCON, a global provider of industrial automation and industrial AI, to bring robotics deeper into frontline operations. The aim is to move robots beyond stand-alone trials and into connected, human-led operating models that extend coverage, sharpen responsiveness and keep service consistent across complex, real-world environments.
Evidence: Certis Company News → AI Application: Robotics & Physical AI
HSP Gruppe embeds AI across tax advisory workflows
HSP GRUPPE · Germany
Rather than asking how AI could help employees write faster emails or summarize documents, leadership asked a broader question: What happens when AI becomes part of the operating model of a professional services firm? That vision led HSP to embed ChatGPT Enterprise into tax advisory, legal research, client communication, financial analysis, and knowledge sharing across the firm network.
Evidence: OpenAI Company News → AI Application: Operations & Automation
CRIDO adopts AI workspace for legal and advisory work
CRIDO · Poland
Wolters Kluwer today announced that nearly 200 lawyers and advisors at CRIDO, Poland’s largest advisory firm, will utilize the Libra by Wolters Kluwer legal AI workspace. The decision follows a successful pilot that saw CRIDO's internal team of technology ambassadors test and benchmark Libra against other AI tools available on the market.
Evidence: Wolters Kluwer Company News → AI Application: Research & Analysis

Real Estate and Construction

Construction firms use AI to identify project risks
Fujitsu, Tokyu Construction, and Kitano Construction Corp. · Japan
Fujitsu Limited (Fujitsu), Tokyu Construction Co., Ltd. (Tokyu Construction), and Kitano Construction Corp. (Kitano Construction) will conduct a field trial for an AI that supports construction process and risk management ("AI for construction process management support") at Fujitsu Technology Park (FTP) from August 3 to December 25, 2026.
Evidence: Fujitsu Company News → AI Application: Engineering & Manufacturing
Echo Investment uses AI to analyse urban foot traffic
Echo Investment · Poland
With TensorFlow and BigQuery, Echo Investment and Aioniq built a solution that provides accurate, foot traffic information to gain valuable insights into crowd behavior and use them to boost strategic decisions for tenants and improve future investments.
Evidence: Google Cloud Case Study → AI Application: Research & Analysis

Supply Chain and Transport

Port of New Orleans partners to deploy AI for cargo routing
Port of New Orleans · US
With these complex logistics in mind, the port kicked off a partnership in late May with the New Orleans Public Belt Railroad and a new logistics company, UTC Transoceanic, to deploy AI to help plan oversize moves. Instead of workers pulling from static drawings and entering data manually in spreadsheets, the AI will use digital twins and predictive modeling to determine whether cargo can safely travel its route.
Evidence: Business Insider General News → AI Application: Supply Chain & Logistics
Lemvigh-Müller uses AI to automate document processing
Lemvigh-Müller · Denmark
Lemvigh-Müller, a 180-year-old Danish wholesaler of industrial building material, technical, and steel products, has built an AI use case that reads incoming business documents—automatically and within seconds.
Evidence: SAP Company News → AI Application: Operations & Automation
ektruck uses AI to support intelligent fleet operations
ektruck · India
At ektruck, we believe the future lies in using AI to help prevent those incidents before they happen. Imagine a system that can: Detect driver fatigue before it becomes dangerous. Warn about lane departures and collision risks in real time. Predict high-risk situations ahead on the route. Help fleet managers take action before a small alert becomes a major loss.
Evidence: LinkedIn Company Social → AI Application: Supply Chain & Logistics
Ather Energy uses machine learning in connected vehicles
Ather Energy · India
Ather Energy built an intelligent electric scooter, featuring route optimization and predictive maintenance, to enable lives in India’s dynamic economy with Cloud IoT Core and BigQuery.
Evidence: Google Cloud Company News → AI Application: Robotics & Physical AI

Target Group builds AI adoption through internal champions
Target Group · UK
Leading outsourcer and software provider Target Group has announced the launch of a new AI Champion programme, designed to empower colleagues to identify practical applications for the technology while supporting innovation, collaboration and continuous learning.
Evidence: Cherry Company News → AI Application: AI Strategy & Transformation
Instacart uses AI to improve in-store shelf intelligence
Instacart · US/ Israel
Grocery buying and delivery leader Instacart has acquired Arpalus, a computer vision company that has developed shelf intelligence technology purpose-built for grocery retail. The technology turns a quick video scan of a store shelf into an accurate, real-time picture of what is actually there.
Evidence: Vision Spectra Sector News → AI Application: Supply Chain & Logistics
Weston Robot brings AI inspection robots to industry
Weston Robot · Singapore
Weston Robot and Avnet have launched an AMD-powered autonomous inspection platform — up to 50 TOPS of edge AI with perception, anomaly detection, path planning and navigation — bringing Physical AI to factories, ports, utilities and tunnels.
Evidence: Weston Robot Company News → AI Application: Robotics & Physical AI
SICK uses AI for automated 3D quality inspection
SICK · Germany
New configurable AI-powered 3D machine vision from SICK combines deep learning with precise height data analysis via its Nova foundation software. The industrial automation and sensor intelligence expert has equipped its Nova machine vision platform with AI deep learning algorithms to enable ease-of-use and quick customisation, opening up a range of new capabilities.
Evidence: SICK Company News → AI Application: Engineering & Manufacturing
Crown Digital uses AI to power robotic baristas
Crown Digital · Singapore
Crown Digital's AI robot Ella uses Google Cloud's AI and machine learning solutions to deliver barista-quality coffee and support global expansion.
Evidence: Google Cloud Company News → AI Application: Robotics & Physical AI

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