AI Adoption in View: Evidence from the Business Web

Mercadona develops its own AI platform, Atenea

Mercadona · Spain

Atenea stands as an agentic AI platform. This means that it not only acts as a content co-pilot, but can also execute specific missions and tasks completely autonomously within the company's technological ecosystem. The tool is already integrated into the daily routine of more than 500 engineers, with the primary objective of generating software with greater speed, efficiency, and consistently higher quality.

Siemens and Procter & Gamble scale AI-powered quality inspection

Procter & Gamble · US

New deployments are commissioned five to ten times faster than traditional vision systems. Siemens provides the industrial AI and edge computing platform that enables the solution to scale across plants and production lines. The solution helps improve product quality while reducing scrap by 10 to 20 percent. New deployments are commissioned five to ten times faster than traditional vision systems.

Shoprite expands the use of AI agents across its business

Shoprite · South Africa

About 12 000 Shoprite Group employees are using generative AI tools, and the retailer has built its own platform to route their requests to whichever model can handle them most effectively and cheaply. Chris Shortt, group chief technology officer at Africa’s largest retailer, told TechCentral’s Meet the CIO podcast that the group runs AI in production rather than in pilots, and does so in two distinct areas: customer-facing applications, and internal work, which is itself split between general employee productivity and core retail decision-making.

Kansai Electric Power adopts Cognite's industrial data platform for hydropower

Kansai Electric Power · Japan

Kansai Electric Power adopted Cognite as an integrated data platform to centrally utilize data scattered across the organization, aiming to accelerate decision-making, boost productivity, and promote data utilization. Through the centralization and contextualization of data in Cognite, the construction of a data-driven, sustainable hydroelectric operational structure is expected in the future, including real-time understanding of field conditions, promotion of flexible work styles, visualization of equipment and related information in 3D space, and the transfer of expert know-how linked with advanced technologies such as AI.

Avangrid expands AI adoption to strengthen utility operations

Avangrid · US

The effort is part of Avangrid 's broader focus on using technology to improve how the company plans, operates, and serves customers in an increasingly dynamic energy environment. " AI is becoming an increasingly important tool for Avangrid , helping employees work more efficiently while improving reliability, safety, and customer service," said Avangrid CEO José Antonio Miranda.

Motor Oil recognised for its AI use cases and talent development

Motor Oil · Greece

Motor Oil received two awards at the 2026 WITSA Global AI Awards, recognizing the approach it has developed to leveraging Artificial Intelligence , both through applications that deliver measurable business results and through the development of AI skills across the Group. Specifically, Motor Oil was awarded in the categories “The WITSA Global Award for AI Use Cases” and “The WITSA Global AI Award for Talent.” From training to the everyday use of AI In the “The WITSA Global AI Award for Talent” category.

DBS Hong Kong expands generative AI and agentic customer service

DBS Hong Kong · Hong Kong

DBS Bank (Hong Kong) Limited (“DBS Hong Kong”) today announced the next evolution of its AI-enabled virtual assistants, DBS Joy for corporate customers and DBS digibot for individual customers, bringing Generative AI and agentic AI capabilities to more than 10 million users across Singapore, Hong Kong and Taiwan...The enhancements mark a significant step forward in how DBS Hong Kong is applying AI to make banking simpler, faster and more intuitive for retail and corporate customers. The virtual assistants are expected to handle more than 1 million chats monthly across Singapore, Hong Kong and Taiwan, helping customers get answers faster and complete supported everyday banking tasks more seamlessly.

TD Bank Group invests up to $25 million to accelerate AI adoption

TD Bank Group · Canada

Building on its five-year, $150 billion commitment to accelerate investment, growth and innovation across sectors critical to Canada's economic future, TD Bank Group ("TD" or the "Bank") today announced an initial investment of up to $25 million over three years to support AI development and adoption. The strategic collaboration between Layer 6, a globally recognized leader in AI research and development, and Cohere, the world's leading sovereign AI company, will explore how Canadian AI innovation can be applied within TD to improve productivity, strengthen decision-making.

GoCardless demonstrates its first agentic payment in the UK

GoCardless · UK

Bank payment company GoCardless has processed the first agentic account-to-account transaction in the UK, an AI-driven donation on its website for Trussell, the anti-poverty charity and community of food banks. The pioneering transaction was completed end-to-end through a conversation with an AI agent, bringing simplicity and ease to the giving process whilst responding to market demand for the payer to stay in complete control.

B3 uses AI coding assistants to accelerate software development

B3 · Brazil

The Brazilian stock exchange has adopted Cursor, from Anysphere, as its official AI tool for its engineering area.The decision came after a period of spontaneous use of the technology by developers, which, according to Luiza Sangalli, Superintendent of Artificial Intelligence at B3, resulted in an approximately 35% reduction in application delivery time. The company expanded the use of the tool to around 600 employees.

Manulife expands enterprise AI and Copilot adoption

manulife · Canada

Manulife is accelerating its transformation into an AI -powered organization by adopting Microsoft 365 E7 Frontier Suite capabilities, expanding Microsoft 365 Copilot to more than 30,000 employees worldwide, and strengthening the secure foundation needed to scale AI responsibly across its global operations. Microsoft is also a foundational partner in Manulife’s enterprise AI platform, helping the company build, deploy and govern AI and agentic solutions at scale.

The UK’s Policy Insights Unit helps government departments build responsible AI capabilities

Policy Insights Unit · UK

Similar challenges are emerging in the UK, where governments are seeking practical ways to build internal capability while responding to rapidly evolving technologies. The Policy Insights Unit (PIU) is addressing this challenge through its government-embedded consulting model, helping departments strengthen AI capability and integrate emerging technologies into policy and service delivery. AI , education and capacity-building PIU’s AI Adoption Unit helps UK government departments build the capability needed to assess, test and implement generative AI responsibly.

MHCLG builds a shared AI Gateway to make public-service development safer and faster

Ministry of Housing, Communities and Local Government (MHCLG) · UK

The Ministry of Housing, Communities and Local Government (MHCLG) developed an AI Gateway to give digital teams a secure, centrally governed way to access approved AI models. The platform supports responsible AI adoption across government digital services, with shared controls and governance designed to make implementation safer and more effective. The case study reports that multiple teams have adopted the platform and that approximately 20 AI models are accessible through it, illustrating a practical approach to scaling AI within a government department.

North East Derbyshire District Council uses Copilot to improve decision-making

North East Derbyshire District Council · UK

North East Derbyshire District Council is using Microsoft Copilot to improve customer journeys, support evidence-led decision-making and help staff with everyday tasks. The council's AI adoption programme includes governance, staff training, pilot projects and the development of an AI roadmap. The case study describes how the local authority is incorporating generative AI into its working practices while establishing appropriate safeguards and supporting responsible adoption across the organisation.

New York State Attorney General's Office seeks to expand applied AI solutions

Office of the New York State Attorney General · US

Under the direction the Director of Enterprise AI , Data and Analytics (Special Assistant), NS, the Information Technology Architect 2, SG-27, will serve as the Manager of Artificial Intelligence ( AI ) Solutions within the Enterprise AI and Data Unit. This position will lead applied AI solution development or adoption in support of he Office of the New York State Attorney General’s (OAG) operational mission. The Manager will help translate the OAG's AI strategy, by bringing advanced models and tools from concept through deployment.

Tierarzt Plus Partner rolls out AI-powered clinical documentation across its veterinary network

Tierarzt Plus Partner · Germany

CoVet, the AI -powered clinical copilot built specifically for veterinary professionals, today announced that Tierarzt Plus Partner (TPP) has selected CoVet to bring AI -assisted clinical documentation to practices across its network in Germany. Tierarzt Plus Partner is one of Germany's leading networks of small-animal veterinary practices, supporting approximately 1,900 employees.

AbbVie and Iambic Therapeutics collaborate on AI-driven drug discovery

AbbVie; Iambic Therapeutics · US

AbbVie and Iambic Therapeutics announced a collaboration to use Iambic's AI-enabled drug discovery platform to accelerate the discovery and development of new medicines. The collaboration applies computational models to drug discovery, with the aim of identifying and optimising potential therapeutic candidates more efficiently.

Novo partners with Anthropic to accelerate AI-driven drug discovery

Novo · Denmark

The collaboration will bring Anthropic’s Claude models into research and development (R&D), while also using AI to support software engineering across the company. Initially, the two companies will focus on scientific challenges identified by Novo researchers and computational teams. They plan to develop targeted AI solutions for specific research workflows, including tools that can support biological reasoning and potentially accelerate the discovery and development of new medicines.

Twist Bioscience joins Eli Lilly's TuneLab platform to advance antibody research

Twist Bioscience; Eli Lilly and Company · US

Twist Bioscience joins Eli Lilly's TuneLab platform to support drug discovery research. TuneLab provides biotechnology companies with access to Lilly's historical research data and predictive models to help improve drug discovery. The collaboration supports computational approaches to antibody development and research, helping scientists evaluate potential therapeutic candidates.

Lawrence Livermore National Laboratory develops AI inspection for 3D printing

Lawrence Livermore National Laboratory · US

3D printer with ML-based image segmentation and computer vision tools to convert thousands of images captured during printing into detailed measurements and spatial maps of the deposited material. “We now have kind of a brain behind the eyes,” said the project’s technical lead Brian Weston, an engineer and AI /ML lead for digital twins at LLNL. “Our system can now see as we’re printing, and we can make data-informed decisions going forward.”

Oracle and Wild Bioscience collaborate on AI-driven agriculture

Wild Bioscience · UK

Oracle and Wild Bioscience (Wild Bio) today announced a collaboration to advance agricultural resilience and crop-based carbon removal using AI. As part of the partnership, Wild Bio plans to use Oracle Cloud and Oracle IoT technology to support its field research. Wild Bio’s platform uses AI to analyze plant genomes and identify genetic traits that have helped wild plants adapt and thrive over time. As part of the collaboration, Wild Bio plans to use Oracle Cloud and Oracle IoT technology to capture field data, bring it together in an integrated cloud environment, and use AI to analyze the resulting datasets and inform future research.

Unistar Inks applies AI to improve ink production

Unistar Inks · South Africa

Unistar Inks has developed an in-house machine-learning system that draws on its spectrometry and production data to identify patterns, correlate variables and speed up problem-solving. The system is used across the company’s quality-control processes and is also being deployed at converter sites. Instead of treating every print defect as a new problem, Unistar can interrogate years of correlated data to establish which variables are likely to have caused it and what corrective action is most appropriate.

H5 Resources partners with OpenAI to scale industrial AI agents for mining

H5 Resources · Uganda

Uganda-based tin producer H5 Resources has been officially named an OpenAI Select Partner within the global OpenAI Partner Network. The OpenAI Partner Network connects organizations possessing deep industry expertise and delivery capabilities with resources, enablement, and support to accelerate the deployment of OpenAI frontier models and products. As a Select Partner, H5 Resources will continue scaling AI solutions across its own mining operations while optimizing performance using GPT-5.6 and ChatGPT Work.

Daimler Truck strengthens IT operations with AI-powered monitoring

Daimler Truck · Germany

NTT DATA provides clients with an integrated, AI-powered platform to enable intelligent, data-driven operations. This platform oversees both local and global environments, unifying service areas and delivering full visibility by monitoring tens of thousands of devices in real time. It enhances reliability, performance and operational efficiency while continuously optimizing capacity and resource utilization. Coordinated hardware upgrades and lifecycle management help maintain fast, reliable connectivity for users and production sites.

ABC Fitness introduces FitMetrics to automate coaching workflows

ABC Fitness · US

Scaling a coaching business has traditionally meant adding more coaches or asking existing coaches to carry more. AI creates a third option. FitMetrics isn’t automation for its own sake. It’s the ability to apply a coach’s own logic to recurring work, from check-ins and programme creation to macro adjustments and client questions. The best technology doesn’t remove the coach from the relationship.

Jet2 and Adobe partner to deliver personalised holiday experiences with agentic AI

Jet2 · UK

Adobe — the global technology leader that unleashes creativity, productivity and customer experiences through innovative tools and platforms — and Jet2, the UK’s largest tour operator and third largest airline, have today announced a multi-year strategic partnership set to redefine the holiday experience for millions of customers. At the heart of the partnership is Adobe CX Enterprise Coworker, which uses agentic AI to help Jet2 colleagues rapidly deliver on-brand personalised experiences to customers at scale across applications. Adobe technology will enable Jet2 to make offers and recommendations relevant to each holidaymaker based on their travel preferences and booking habits.

Wattpad uses AI to improve recommendations and content moderation

Wattpad · Canada

Wattpad, a digital storytelling platform in Canada, rebuilt its recommendation and moderation layer with Uvik Software as its engineering partner. The 11-month program covered candidate generation, multilingual embeddings, and confidence-based moderation routing. Recommendation latency moved from four seconds to under 400 milliseconds within four months of rollout, and moderation queue depth fell 78%.

Broward County Public Schools deploys 20,000 Microsoft 365 Copilot licences, with educators reclaiming up to 7 hours per week

Broward County Public Schools District · US

The report offers a proof point from Broward County Public Schools in Florida that tells how such AI tools can improve student learning, teacher efficiency and the district’s bottom line. The district deployed 20,000 Microsoft 365 Copilot licenses for students and teachers. They were able to directly tie that investment to up to 7 hours per week of reclaimed time for educators and a projected facilities savings of $40 million to $50 million over five years. Sherri Wilson, director of innovative learning for Broward County Public Schools, says the investment was a no-brainer for the district.

Manak Solicitors uses CoCounsel to accelerate legal research and document review

Manak Solicitors · UK

Samir Moftah estimates the firm’s lawyers now spend 60% less time across all the tasks for which they use CoCounsel. Mass document reviews are now around four times faster, while lawyers can typically save three to four hours on report or timeline creation.

Gilbert + Tobin adopts ChatGPT Enterprise and Codex for legal and internal workflows

Gilbert + Tobin · Australia

ChatGPT now supports several business functions. It reduced a recruitment research and data-extraction task from approximately four hours to about 20 minutes. A separate reference-processing workflow saves an estimated 25 minutes per candidate, supporting a team that manages high recruitment volumes. Marketing and business development teams use ChatGPT to synthesize previous pitch materials and tailor responses for new opportunities. The firm produces 400 to 500 pitches each year, and ChatGPT helps teams prepare content faster while improving its quality and alignment with the firm’s writing standards.

Morgan Sindall Construction builds AI adoption into everyday operations with dedicated change leadership

Morgan Sindall Construction · UK

Morgan Sindall Construction, one of the UK's leading construction and infrastructure businesses, delivering complex projects across the public and private sectors, saw this clearly as it invested in AI. The organisation recognised from the outset that successful adoption would take more than introducing new technology. Someone needed to lead the work around the work: coordinating delivery, engaging stakeholders, establishing governance, and helping teams genuinely embed AI-enabled ways of working into the day-to-day of the business. Fluxion deployed a Change Project Manager to lead the AI workstream, and the dual title was the point.

Fan Rescue automates administrative workflows with a WhatsApp AI agent

Fan Rescue · UK

Fan Rescue is a UK field services business — commercial kitchen extraction and fire safety compliance. Their WhatsApp AI agent has been live for between one and three months. This is what it has actually done in that time. 22 invoices raised directly in Xero, triggered from a WhatsApp message 14 proposals generated and sent to clients from the field 10 hours a week saved on CRM admin, by Fan Rescue's own estimate — the agent updating records instead of a team member doing it by hand 8 automation scenarios built, shipped, and running continuously in Make.com

Sicurcond explores AI to improve construction-sector processes and staff capabilities

Sicurcond · Italy

First: AI literacy for staff who use AI systems is no longer a matter of style, it has been an obligation for European companies since 2 February 2025 (Regulation EU 2024/1689, Article 4); we covered it in AI literacy: what the AI Act asks of SMEs. Second: Sicurcond 's programme was fully funded through subsidised training schemes, at no cost to the company. How to access those funds is explained in Mandatory AI training.

STREIT automates order processing with an AI assistant

STREIT · Germany

MING Labs and STREIT built Tabea to turn incoming order emails into order proposals. She works in STREIT’s customer service team, with people in control. Up to 40–50% of orders prepared automatically, reported by STREIT.

Odyssey Logistics deploys autonomous AI engineering to modernise legacy software

Odyssey Logistics · US

Devin, Cognition’s AI software engineer, is designed to take on multi-step development tasks – planning, writing and testing code across complex systems – working alongside Cognizant’s engineers. Cognizant brings the industry depth, delivery scale and governance that enterprises require before letting agents near the systems that run their business. Cognizant has trained more than 3,000 associates on the Devin platform, and applied to its own engineering work, Devin has cut time to release-ready code by more than 50 percent and accelerated greenfield development five to six times.

Uganda Airlines adopts Amadeus SkyWORKS for flight schedule planning

Uganda Airlines · Uganda

Uganda Airlines has signed a new deal with travel technology provider Amadeus and become the first African carrier to deploy Amadeus SkyWORKS. The flight schedule development solution provides the flag-carrier with an integrated workbench, featuring powerful editing capabilities, real-time feasibility checking, and all the capabilities required for schedule reporting and distribution.

Cathay Pacific and Google trial AI-powered contrail avoidance

Cathay Pacific · Hong Kong

Cathay Pacific and Google today announced a partnership to advance research on contrails and their contribution to aviation’s climate impact. Cathay Pacific is Google’s first commercial airline partner in Asia-Pacific to trial its AI-powered contrail mitigation technology, and the first airline globally to test contrail avoidance on ultra-long-haul flights. Google’s contrail mitigation solution combines AI-based predictive models, satellite imagery detection tools, and extensive weather intelligence to forecast contrail-forming zones. This actionable data allows flight dispatchers and pilots to make informed altitude adjustments navigating around these zones much like they routinely do to avoid turbulence.

Globe Telecom reports ₱1.2 billion in measurable AI benefits and a 2.8× return on investment

Globe Telecom · Philippines

The Philippine telco has identified fiscal benefits from incremental revenues, cost avoidance and more Globe Telecom , the largest mobile operator by customer numbers in the Philippines, says it has been measuring the financial benefits of its AI initiatives and that it has achieved a 2.8x return on its AI investments to date. The telco, which ended June with 67.7 million mobile and 2.4 million fixed broadband customers, is in growth mode – it generated revenues of 85.4bn Philippine pesos (PHP) ($1.36bn).

Zong introduces AI-powered sign-language customer service with ConnectHear

Zong · Pakistan

Zong, has partnered with ConnectHear to introduce AI-powered sign language accessibility at its Customer Service Centers through ConnectHear’s proprietary technology, SILA. The initiative brings technology-enabled Pakistan Sign Language support directly into the customer experience. Powered by Artificial Intelligence and Pakistan Sign Language (PSL)-native technology, SILA enables customers who use sign language to access Zong’s services more independently at Customer Service Centers in Islamabad, Lahore and Karachi.

Cognizant scales AI-powered delivery management across more than 10,000 projects

Cognizant · US

Microsoft AI is changing what sits between a Cognizant delivery leader and the decision they need to make. With more than 350,000 associates, over 10,000 projects and 2,000-plus customers, scale has long been both Cognizant’s strength and its pressure point. Few functions feel that scale more acutely than Delivery Excellence (DEx), whose leaders are responsible for quality, governance and consistent execution across thousands of customer engagements. Cognizant’s core systems remain in place, but AI now handles reading documents, reconciling data, surfacing risks and preparing drafts for the team to review.

Interactive uses its own AI capabilities to accelerate supplier onboarding and procurement

Interactive · Australia

InteractiveAustralia has launched a company-wide artificial intelligence adoption program, positioning itself as 'Customer Zero’ as it embeds AI into its own operations ahead of taking new capabilities to market. Interactive has set a target for 80 per cent of employees to complete its internal AI certification literacy program by the end of FY26,underscoring a company-wide commitment to upskilling its workforce for an AI-enabled future. As part of this effort, hundreds of staff are already using AI-powered tools in their day-to-day work, from meeting summarisation and research through to operational and service delivery workflows.